Performance Measurement

If you cannot measure it, then you cannot manage it.  And if you cannot manage it, then you cannot improve it.

Performance measurement is a critical component to any improvement initiative.  To ensure that your business processes achieve the desired results, it is essential to measure, at various points in the processes, through the right combination of leading and lagging indicators.

Major Oak delivers the following performance measurement services:

• Measurement Definition
  Major Oak first defines a balanced set of measurements to ensure a successful tracking program.  We then facilitate a collaborative process with you to determine the right metrics and the appropriate reporting frequency.
  
  
• Measurement Infrastructure
  Once the metrics are defined, we help you implement the process and technology enhancements needed to establish a robust measurement system in the organization.
  
  
• Balanced Scorecards
  Bringing key measures together in a single scorecard encapsulates not only the metrics used to manage the organization, but also provides a consolidated view of how well the organization is executing its strategy.  Major Oak assists your organization in initializing a balanced scorecard or dashboard, or by providing a checkup to fine tune an existing measurement program.
  
  
• Benchmarking
  Major Oak can benchmark the performance of your entire company or a key process, enabling you to look outward and compare your performance to leading organizations.  We partner with you to develop the right benchmarking information for providing useful comparisons both inside and outside your industry in order to capture fresh ideas and perspectives that will drive improvement.