Because we value candid customer feedback to drive our own improvement efforts, Major Oak conducts a satisfaction survey after each project.  On a scale of 1 (lowest) to 10 (best consulting experience you’ve ever had), our customers rate us a 9+ on average.  Below is just a sampling of some customer comments.

• CEO at a leading BPO and Contact Center Oursource provider:
  
  “Major Oak is more than a typical consulting company.  They are results-driven, and you can trust them to do the right thing.  I was impressed with their scope and depth of knowledge.  And, they built trust and open communication from the start." 
  
  “They helped me think outside of the box and envision multiple options to overcome our challenges.  Then, after enhancing those ideas, they helped execute them in a practical, effective approach.  I look at them as an investment in establishing the vision and long-term view of our company.  It’s definitely a good value.”
  
  

• Director, Human Resources, Health and Wellness at Fortune 100 Financial Services company:
  
  “Major Oak is large enough to have a pool of consultants to help their clients, but small enough to be flexible in their approach in order to best assist them.  I don’t think I’ve ever been on a project that has run smoother.” 
  
  

• Senior Director, Human Resources at a Global Fortune 100 company:
  
  “I can buy survey information cheap.  I’m looking for intelligence, and that’s what I get with Major Oak.  It’s more about their thought process as opposed to a specific area of expertise that makes them a great partner.
  
  We value their focus, attention to detail and thoroughness – and they are much more nimble and flexible than other providers.  It’s like coming down on Christmas morning when I get their final deliverable.  I know what to expect, but I always get more.”
  
  

• Director, Shared Services at a Fortune 25 Defense Contractor:
  
  “Major Oak understood where we were going, put structure around our thoughts and ideas, and delivered what we needed.  They have more experience – in other words, they didn’t throw a lot of inexperienced people at us.  They take a fact-based approach and give very good advice.  And, we appreciated their flexibility – they’re able to adjust with the changes in the project.  They are definitely a firm that could help us again in the future.”
  
  

• Director, Human Resources at a Fortune 100 Financial Services firm:
  
  “I found Major Oak to be flexible, articulate, and organized.  And, they definitely do their homework.  I can put their consultants in front of my senior leadership with confidence.”
  
  

• Manager, Relocation at a Fortune 100 Restaurant company:
  
  “The other firms that I’ve worked with didn’t listen to me.  Instead, they came in with their agenda and wanted to fit me into their box and process.  That wasn’t the case with Major Oak.  We even threw a couple of curves at them.  But they still delivered – on time and within budget.  That’s a real rarity.”
  
  

• COO at a leading BPO and Contact Center Oursource provider:
  
  “Major Oak has given us results in the past – they have a great track record here.  They open our eyes to different opportunities and options.  And, their structured approach ensures better communications – detailed and constant feedback on what is being done and how it’s getting done.  We also value their sense of urgency.  Without Major Oak, we wouldn’t be where we are in just 10 weeks in terms of understanding what our clients need.  They kept us on track and made it happen faster.
  
  Others rope you in and sell you the dream, but Major Oak actually delivers. The results have proven the value is there.  They definitely exceeded our expectations.”
  
  

• VP, Process Management at a Fortune 100 Financial Services company:
  
  “I was looking for someone I could trust, as I had a lot riding on the project.  Major Oak ensured it was on time, well received, and successful.  By any measure, we hit the mark.”